Vakenya Howell
Travel Consultant @Viking
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WORK HISTORY
Travel Consultant @Viking
Assist clients in selecting the perfect cruise vacation tailored to their preferences, budget, and interests through personalized consultationsHandle booking arrangements efficiently and accurately, ensuring all details are organized and communicated effectively to clientsProvide exceptional customer service by addressing inquiries, resolving issues, and offering support before, during, and after the cruise experienceStay up-to-date with the latest cruise offerings, promotions, and industry trends to provide informed recommendations to clientsPromote cruise packages and special offers to generate leads and increase sales through various channels, including networking and referralsWork collaboratively with other team members to share insights, strategies, and best practices for maximizing sales and enhancing customer satisfactionDrive sales and meet monthly individual Key Performance indicators (KPIs) for the Consumer Sales Department and consistently deliver on the commitment to drive customer satisfaction through excellent customer serviceTake inbound calls from direct guest, make outbound calls to our clients that Inquire about cruising and assist travel agents with servicing bookings.Use multiple systems and resources simultaneously to assist with creating and servicing bookings and answering questionsAbility to consistently deliver on commitments to external and internal customers to drive customer satisfaction while meeting or exceeding all department performance metrics and goals
EDUCATION
Southwest Tennessee Community College
Associate's degree
SKILLS
ABOUT VAKENYA HOWELL
Accomplished Sales Executive with 20 years of experience in consistently promoting…
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