Vaishnavi Sheth
Subject Matter Expert @Concentrix
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WORK HISTORY
Subject Matter Expert @Concentrix
Hamilton, ON, CA
Working as a SME (Subject Matter Expert) for Fraud and Dispute Team with a credit card department.
EDUCATION
Gujarat University
Master's degree - Mcom
Gujarat University
Bachelor's degree - Bcom
ABOUT VAISHNAVI SHETH
As a results-driven customer service and operations professional, I bring years of experience across banking, fraud resolution, and team management in both financial services and hospitality industries. My career has been built around delivering exceptional customer experiences, improving operational workflows, and developing strong, efficient teams. At Concentrix supporting Rogers Bank, I specialized in billing and dispute resolution, fraud investigations, and coaching frontline advisors to exceed performance goals. As a Subject Matter Expert, I drove process improvements that boosted efficiency by over 10% and helped maintain QA excellence across departments. Currently, I manage daily operations at Burger Factory, where I oversee all the HR tasks such as scheduling, hiring, training, payroll and performance management, while also ensuring kitchen compliance, inventory control, and top-tier customer service delivery. I thrive in dynamic environments where empathy, attention to detail, and leadership matter. Whether supporting clients over the phone or leading a customer-facing team on-site, I bring integrity, energy, and a sharp focus on results. Let’s connect if you’re looking for a customer-focused leader with cross-functional experience in banking, retail operations, customer satisfaction and people management.
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