Vaishnavi Satpute
Analyst at HCLTech | ITIL v4 Certified | Aspiring ITSM Analyst | Strong in Incident Management & Reporting
- Role
- Analyst at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Vaishnavi Satpute
ITIL® v4 Foundation certified Analyst with 1.10 years of experience at HCLTech, delivering technical support to healthcare clients through voice, chat, and self-service channels. Proficient in handling issues related to Microsoft O365 apps, Outlook, Teams, SCCM, software installations, VPN, Active Directory MFA, BitLocker, Windows Cloud PC, etc. Passionate about IT Service Management, with hands-on exposure to incident classification, SLA compliance, escalation procedures, and documentation best practices. Actively pursuing opportunities as an ITSM Analyst to contribute to service process improvement and reporting.
Experience
Analyst
Dec 2024 — Present · Nagpur, IN
Education
St. Anne's High School
SSC
Yashwatrao Shinde Junior College
HSC
2017 — 2019
Government College of Engineering Nagpur
Bachelor of Engineering - BE
2019 — 2023
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