Vaishnavi Ravi
Account Manager, Amazon Insights at Amazon | Vendor Management | Program Management
- Role
- Account Manager at Amazon
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Vaishnavi Ravi
Several years of experience in B2B, B2C, and BFSI sector as an Account Manager with…
Experience
Account Manager
Nov 2019 — Present · Chennai, IN
Business Integration: Led integration of systems, processes and workflows between program and operations teams• Paved the way for accelerated growth, enabling an increase in productivity by 26.9% within 9 months with the help of tech solutions• Standardized and optimized operational processes for all moving parts of the program• Spearheaded automations, refresher trainings to improve SLA and Quality (SLA - 2450bps, Quality - 5750bps) • Exhibited ownership in the onboarding and training process of new Account Managers in the team• Forged partnerships with internal teams to expand program’s outreach• Liaised with Internal and External Tech teams to fix technical issues with vendor/customer facing tools• Ideated, mentored, and drove 7 Defect Elimination projects and 4 Kaizens to closure (Impact of saving 6.3HC and increase in Customer Satisfaction by 2320bps)• Managing a team of 18, including Catalog Associates and Catalog Leads
Education
Rajalakshmi Engineering College
Bachelor's degree
2007 — 2011
Great Lakes Institute of Management
Executive MBA
2021 — 2022
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