Vaishnavi R
IT Operations Associate Iii @Conduent
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WORK HISTORY
IT Operations Associate Iii @Conduent
As a skilled IT Operations Associate in Production Support team, Iam experienced in providing 24*7 technical support in the production environment to the multiple US Clients.• Providing L1 support in both technical and business perspective.• Providing on-time support to customers whenever they face any issues in Applications, Servers, Webportals and Production Integrator Tools etc; based on existing precedents or procedures.• Working on Applications changes and issues resolution activities with Network,Server,DBA,CWAS,Ops, and development teams.• Resolving the issues before it breaches SLA and keeps monitoring and testing applications.• Resolving concerns, conflicts and problems to ensure that services are provided in a professional manner.• Working on SQL to find the root cause of the issues.• My knowledge of users and groups management includes Creating User Accounts,Deleting User Accounts,Unlocking User Accounts,Resetting Passwords,Changing Access and Assigning Roles to users through Coredmin and Webportals.• Monitoring server performance (free & used memory, swap space, CPU consumption and last reboot) using SolarWinds.• Daily monitoring of windows servers does daily server validation.• Using VMWare Horizon client and VPN to connect remote machines. • Troubleshoot issues in workflows and applications, and prepare KB articles for the process.• Monitoring alerts and ensure regular updates to relevant stakeholders.• Working in migration/patching and software deployment activities in Production environment.• Handling incidents P1/P2/P3/P4 tickets through online bridge calls (initiating and driving the bridge calls) for solving issues in live is one of my strength.
EDUCATION
Nehru Arts and Science College
Bachelor of Computer Applications - (BCA), Computer Programming
Went to GVGHSS,Chittur
10th, State Board
Went to Sree Krishna Higher Secondary School,Nallepilly
+1,+2, Computer Science
Nehru Institute of Information Technology and Management, Coimbatore (Anna University Chennai)
Master of Computer Applications - (MCA), Computer Programming, Specific Applications
ABOUT VAISHNAVI R
Dedicated and results-driven IT Operations Associate with proven track record in providing exceptional front-line technical support, Incident resolution, and service request management. Skilled in diagnosing and troubleshooting hardware, software, and network issues with a focus on minimizing downtime and maximizing user satisfaction. Collaborative team player with excellent communication skills, capable of liaising between technical teams and end-users to bridge gaps and drive solutions. Continuously seeking to enhance technical knowledge and contribute to the success of IT infrastructure and operations.
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