Vaishnavi Mudaliar
Client Success Strategist @Hotelkey
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WORK HISTORY
Client Success Strategist @Hotelkey
Nagpur, IN
Manage post-deployment hypercare for newly implemented PMS properties across US, UK, and European regions, ensuring operational stability and process compliance.Conduct regular client performance assessments and follow-ups (every 2–3 days) to capture adoption metrics, identify potential risks, and provide actionable recommendations.Analyze recurring incidents and client requests to perform root cause analysis, identify process inefficiencies, and implement process improvement initiatives.Collaborate with cross-functional teams including deployment, product, and support to optimize client onboarding processes and ensure smooth transition to BAU operations.Develop and maintain performance dashboards and reports to track KPIs, highlight trends, and provide insights for continuous improvement and strategic decision-making.Document and standardize operational procedures for hypercare management to improve team efficiency, knowledge transfer, and client satisfaction.
EDUCATION
University of Strathclyde
Msc in business analysis and consulting
G. S. College of Commerce & Economics, Nagpur (Autonomous)
Bachelors of Commerce and Computer Applications
University of Strathclyde
Msc Business Analysis and Consulting
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Diploma in Business Management
ABOUT VAISHNAVI MUDALIAR
As a Customer Success Analyst at HotelKey, I manage post-deployment hypercare operations…
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