Vaishnavi Gaikwad
Senior Data Scientist @Intuit
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WORK HISTORY
Senior Data Scientist @Intuit
Mountain View, CA, US
Spearheaded the digital self-help strategy at Intuit, enhancing customer access to support and streamlining product help flows. • Designed and implemented generative AI experiences, automating insights through advanced reporting and transcript analysis. • Conducted experiments across products to scale innovation, resulting in significant operational cost reductions.
EDUCATION
MCT's Rajiv Gandhi Institute Of Technology
Bachelor of Engineering (BEng), Mechanical Engineering
North Carolina State University
Master’s Degree, Industrial Engineering
ABOUT VAISHNAVI GAIKWAD
I went from optimizing physical supply chains to optimizing digital customer journeys; and I\'ve loved every step of the transition.Today at Intuit, I design generative AI experiences that help millions of customers find answers faster. I run experiments across products, build automated reporting pipelines, and use transcript analysis to surface insights at scale.Before Intuit, I spent 2+ years at Wayfair where I managed analytics for 1,00+ stakeholders, reactivated supply chains to unlock $105M in revenue, and built optimization tools that improved delivery reliability by 30%. At Vista, I was the analytical lead mapping customer journeys across 5+ product teams.I\'m passionate about the intersection of data science, product thinking, and customer experience. I write about experimentation, GenAI, and lessons from the analytics trenches.I\'m always up for a conversation about data, AI, or career pivots.
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