Vaishnavi D

About Vaishnavi D

People Management | Team Management | Client Management | MS Office Suit Photography | Photoshop | XD | Figma | Presentation Specialist | SME | POC | Content Creation | Marketing | Communication | B2BI have 7.5 years of experience in various roles including Customer Success, Presentation Specialist, Team Handling, Marketing, and Quality Maintenance, with a focus on B2B and Content Creation. Exhibit expertise in various software programs such as MS Suit, Photoshop, XD, Figma, and Photography.One of the key responsibilities was taking ownership of team quality, maintaining a quality metric sheet for the team, and updating daily reports for the DA who gets an error in the process. I have also analyzed errors and worked to understand their cause, consistently sharing feedback with the DAs about the quality report and areas for improvement.I got experience in People Management, Team Management, and Client Management, with strong skills in MS Office Suit, Photography, Photoshop, XD, Figma, Presentation Specialist, SME, POC, Content Creation, Marketing, Communication, and B2B. Overall, my skill set has shown a commitment to quality and team success in my previous roles.Mentor the DAs with low-quality bars constantly with support over the production time until the DA achieves the required quality bar.Conduct team events and employee engagement programs and games.Worked with applicable standards, policies, and regulatory guidance to promote a safe working environment.Responsible for the team AHT metric. Provided relevant callouts when the AHT deviates from the required AHT bar. Create Content for device response and answers that the device needs to provide to its customers. Created content for Amazon.com product descriptions. Created content for women\'s wellness groups and many other employee wellness programs.

Experience

1. Process Lead

   Coforge

   Apr 2024 — Present · Chennai, IN

   Primary focus on team management and error reduction. Other responsibilities include tracking downcatalog error, fixing, and uploading correct product to the partner/client Website. Onboardingof new widget to merchendisingby communicating with stake holders. Hold a track record of all the direct reportee for better business functionality. Associated with a scoop of client bot performance by enhancing with better response for best customer experience. Create better content responses for the bot to enhance best communication language.

Education

• Shalom Matric higher secondary school

  10th Std, 10th Std

  2008 — 2009

• Bharat sevak samaj

  Bss diploma in montessori and child education, Montessori and child education

  2015 — 2016

• Bharathidasan University

  Master of Business Administration - MBA, Operations Management

• University of Madras

  Bachelor's degree, Viscom

• MISSING_COMPANY_NAME

  B.sc visual communication, Visual comminution

  2012 — 2014

• Shalom matric higher secondary school

  11th Std, 11th Std

  2010 — 2011

• Nirvana television

  Intership, Television serials and game show

  2013 — 2014