Vaishnav Ambolkar
Post Graduate with 12 years of experience in Real Estate
- Role
- Senior Manager Customer Relationship Management at Ndw Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vaishnav Ambolkar
Experienced Customer Relationship Management Manager with a demonstrated history of working in the real estate industry. Skilled in Team Leading, Operations Management, Sales, Post Sales, Real Estate Development, and Business Development.
Experience
Senior Manager Customer Relationship Management
Dec 2025 — Present
Responsible for all the consumer touch points, from the time of sale to the handover of the residence, for the project(s) assigned. Ensuring quality of customer interactions through monitoring of relevant matrix. Ensuring high standards of service delivery & query resolution within specified TATs. Acting as the customer\'s escalation point for business critical support issues. Maintaining low complaint escalation and customer cancellation percentages. Ensuring adoption of standardized MIS procedures. Centralized recording and analysis of booking trends across segments, feeding into management decisions on pricing and product. Enabling processes that provide accurate documentation to customers for their transactions. Management of collectibles from customers and ensuring achievement of collection targets. Providing leadership to a team of customer care associates & executives. Identify training needs among team members to ensure all rounded development of individuals. Effectively lead the CRM team.
Education
Mumbai Board
High School Diploma, Science I.T
Mumbai Board
High School Diploma
Ramanand Arya D A V College
BMM, Advertising
2009 — 2012
Mulund College of Commerce
Business Administration, Management and Operations
2014 — 2018
Ratnam College of Arts Science and Commerce National High School Marg Bhandup West Mumbai 400 078
HSC, Science I.T
2004 — 2006
Mumbai University
B.M.M, Advertising
Mumbai University
Master of Commerce, Business Administration and Management, General
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