Vaishali Yadav
Operation Associate @TravClan
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WORK HISTORY
Operation Associate @TravClan
Delhi, IN
EDUCATION
Shree Jain Vidyalaya
Bachelor of Commerce - BCom
Rose Bud High School
Higher secondary
ABOUT VAISHALI YADAV
Results-driven Operations and Category Associate with over 3 years of experience in managing end-to-end partner onboarding, process optimization, and strategic operations across fast-paced startups like Urban Company and TravClan. Proven track record in improving key business metrics—successfully reduced bad customer experiences from 10% to 3% and increased partner acceptance rates from 50% to 85%. Adept at launching new categories (e.g, kitchen cleaning in Kolkata) and achieving 100% MOM targets while significantly improving retention and reducing rejection levels. Skilled in using tools like Superset and Excel to create dashboards, analyze business performance, and drive data-backed decisions. Highly collaborative, detail-oriented, and passionate about building scalable operations that deliver value to both customers and partners.
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