Vaishali Sirohi
Team Leader Operation @IGT Solutions
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WORK HISTORY
Team Leader Operation @IGT Solutions
Gurugram, IN
Promoted to Team Leader after consistently exceeding quality benchmarks as Lead Associate. Currently responsible for end-to-end quality operations for a team of 20–25 associates in a travel domain BPO.• Own quality strategy, calibration sessions, audits, and corrective action plans• Collaborate with operations and client stakeholders on QA alignment• Drive process improvement initiatives using root cause analysis• Manage escalations and ensure high client satisfaction scores
EDUCATION
Indira Gandhi National Open University
Master of Business Administration, Operations Management and Supervision
CCS (Chaudhary Charan Singh)University
Bachelor of Arts
ABOUT VAISHALI SIROHI
With over 9 years of progressive experience in quality assurance and BPO operations, I have built a career centered around one goal — delivering excellence at every level.Currently serving as Team Leader — Operation at IGT Solutions, Gurugram (promoted April 2025), I oversee a team of 20–25 associates, driving performance, quality standards, and continuous improvement across travel industry processes.Throughout my career, I have developed strong expertise in: End-to-end quality management and audit frameworks Team leadership, coaching, and performance development Root cause analysis and corrective action implementation Escalation management and client satisfaction Process improvement and operational efficiencyMy experience with travel-specific tools including Farelogicx and Salesforce, combined with my background supporting airline and travel clients, has given me a deep understanding of the travel BPO ecosystem.I am currently exploring senior leadership opportunities in the travel industry in Gurugram, where I can contribute my quality expertise and team leadership skills to a growth-oriented organisation. Based in New Delhi | Open to Gurugram locations v••••••••@gmail.com
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