Vãishãli Mãne

Customer Relations Executive @VIBGYOR Group of Schools

Pune, IN

Effectively respond to and/or resolve client inquiries across various channels, including in-person, over the phone, email, company website etc. •Escalate all unresolved grievances of the customer to the Centre Head for prompt resolution. •Be a central point of contact for all Leave Certification Requests i.e. Verification of LC request forms, Request Generation, Intra department liasioning etc. •Contact potential customers, discuss their requirements and present the VIBGYOR brand to commensurate with the customer\'s needs. •Be an active team member in achieving the annual admission targets & objectives in line with the Organization\'s Admission Target Plan •Initiate and participate in Marketing Initiatives to create brand awareness & promote the USPs like Summer Camps, Day Care, PSA activities etc. •Counselling the potential customers/parents on child psychology and how our VARK methodology of learning assists in a child\'s development. •Record all admission registration on the Lead Management System/MIS tracker as per the Process guidelines. •Timely reporting of the internally generated reports e.g. Customer Enquiry and Follow up trackers to the Zonal Marketing and CO marketing team basis the internal agreed turnaround time. •Scrutinize and maintain records for all admission forms and documents. •Be an effective planner and organize the day to maximise all opportunities.

Symbiosis Centre For Management and Human Resource Development

PGDBA-HR, Human Resources Management/Personnel Administration, General

Symbiosis College of Arts & Commerce

Bachelor of Commerce, Marketing and Advertisement