Vaishali Kulshrestha
Lead application support engineer | immediate Joiner
- Role
- Application Support Team Lead at Unolo
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vaishali Kulshrestha
Possible rewritten summary:As an application support Engineer, I deliver quality work and ensure client satisfaction by monitoring and maintaining the health of servers, performing reboots and maintenance, and patching on servers. I have also worked on different servers and services, including Ansible installation and Windows Deployment Services, demonstrating my proficiency in various tools and technologies.I have over seven years of experience in the IT industry, spanning software testing, application support, service desk management, and project coordination. I have developed and executed test plans and cases, tracked bugs, and managed testing teams to ensure software reliability and performance. I have also provided IT service management, incident management, and customer handling, using software development methodologies like SDLC and Agile. I have a B.Tech in Electronics & Communication from Maharana Pratap College of Technology and hold Ansible Automation and CCNA Industrial certifications. I am a quick learner, a team player, and a skilled communicator, who is committed to providing exceptional IT support.
Experience
Application Support Team Lead
Jan 2025 — Present · Gurugram, IN
Integration, clickup, freshdesk, slack, AWS, location tracking software troubleshooting, database query, SQL(my workbench)
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
Master of Business Administration - MBA, Operations
maharana Pratap college of engineering
B.tech, Electronics and Communication Engineering
2013 — 2017
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