Vaishakh Menon

Product Manager @Zuellig Pharma

Bengaluru, IN

AI projects related to marketing strategy optimisation, customer query analyser, and risk predictive analysis- Led and delivered the AI conversational system for customer service team, including the design deliverables- Lead the development of web-based products for both consumer-facing and internal applications- Owned the end-to-end process of consumer facing content management products including the content strategy- Designed automation solutions to streamline lead management and healthcare quality and product resolutions across all business units, driving operational efficiency and effectiveness- Develop, own, and execute Product Roadmap and collaborated with cross-functional teams within an agile framework- Implemented growth strategies, resulting in increase of user acquisition by 30% YOY & improved the lead conversion by 12 % for business units- Enhanced customer service response rate by 17%

Amrita Vishwa Vidyapeetham

M.Tech, Automotive Engineering

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

PGDM, Supply Chain Management

Karpagam College of Engineering

Bachelor of Engineering (B.E.), Mechanical Engineering

Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai

Master of Business Administration, Logistics, Materials, and Supply Chain Management

Amrita Vishwa Vidyapeetham

Master of Technology, Automotive Engineering Technology/Technician

Karpagam College of Engineering

Bachelor of Engineering, Mechanical Engineering