Vaishak Sasidharan

About Vaishak Sasidharan

Dynamic, Results Driven Manager with 12+ yrs of achievement & demonstrated success driving immense revenue growth while providing visionary Sales Leadership in highly competitive markets. Solid track record of acquiring Key Clients and increasing product reach to grow market Share. Persistent in building new business, securing customer loyalty and forging strong relationship with external business partners. Exceptional mentor and coach; combine business acumen with innate leadership abilities recruit, build and retain top performing sales teams.

Experience

1. Senior Customer Success Manager

   Zenoti

   Jul 2022 — Present · Hyderabad, IN

   As a dedicated Customer Success Manager at Zenoti, I spearhead initiatives that enhance client satisfaction and drive revenue growth across the expansive India region. Managing a diverse portfolio of complex accounts, I ensure clients extract maximum value from Zenoti\'s solutions while delivering impressive business outcomes.Roles & ResponsibilitiesRevenue Management: Consistently optimize account performance to drive substantial monthly recurring revenue (MRR) contributions. Achieve an 80–85% renewal rate on a QoQ basis—even when many clients do not have a card on file—significantly impacting Zenoti’s overall success.Churn Management: Oversee the most complex breadth accounts while maintaining a churn rate below 6% QoQ overall—with the top 60% of accounts achieving an exceptionally low churn rate of 2%—demonstrating a steadfast commitment to long-term client partnerships.Adoption Rate Improvement: Spearhead strategic initiatives that boosted product adoption from 40% to 75% over two years, maximizing the value clients derive from Zenoti’s solutions.Engagement & NPS Excellence: Maintain an NPS score above 85% month-on-month, directly contributing to 2–4 referral conversions per quarter through proactive client engagement.Account Portfolio Optimization & CLV: Tailor strategies to individual client needs, achieving a dynamic range of MRR across accounts and ensuring that 75% of accounts maintain a Customer Lifetime Value (CLV) ratio exceeding 4:1.Professional Development: Demonstrate an unwavering commitment to excellence by completing all internal certifications with an average score exceeding 90%.I thrive on fostering collaborative relationships and consistently exceeding expectations, driving both client success and the sustained growth of Zenoti.

Education

• Osmania University

  Bachelor of Science (B.Sc.), Mathematics and Computer Science

  2004 — 2009

Skills

• Ad Sales
• Market Research
• Adobe Acrobat
• Microsoft Office
• Sales
• Account Management
• Social Media
• Microsoft Excel
• Open Office
• Strategy
• Outlook
• Training
• Customer Satisfaction
• Management
• Marketing
• Business Analysis
• Business Development
• Operations Management
• Customer Service
• Competitive Analysis
• Remote Access
• Social Media Marketing
• Microsoft Picture Manager
• Business Strategy
• Marketing Strategy
• Analysis
• Marketing Communications
• Crm