Vaishali Jain

About Vaishali Jain

When I was in school, my English teacher often told me,\"You have good command of English; you can do something really great with it; pursue a career in the same only.\" And she used to tell my mom in every parent-teacher meeting,\"Vaishali is very talkative; no matter with whom I make her sit in class, she communicates with everyone!\" For everyone around, it was nothing unusual, but for me, it was guidance in disguise. Due to the same, I used to take part in a lot of debate competitions and extempore. When I used to write a paragraph and my teacher used to like it, she used to make so many students, even from senior classes, read it. My special interest in English continued further as I completed my graduation in English literature and secured a third position in the last semester of my college studies. My interest in language studies deepened even more when I started learning Spanish as a foreign language in my second year of college. I was a bright and helpful student. My classmates used to call me a junior teacher because of my superb understanding of the subject and diverse vocabulary. Later on, I started my career in language as a content writer for a travel firm. There, I used to write blogs, itineraries, articles, etc. in English and Spanish. Thereafter, I fulfilled my dream of living in a new city, Bengaluru, by securing myself a job at Amazon, where I am currently working as a Spanish language expert (content moderator, to be precise). My work style is very evident in my qualities- Quick Learner - Super Helpful - Approachable - Reliable - Detail-oriented

Experience

1. Tss (Trust, Safety and Support) Senior Reviewer (Spanish Language)

   Amazon

   Feb 2020 — Present · Bengaluru, IN

   Perform content moderation for Onsite Publishing, which is an extension of the Amazon Associates (affiliate marketing program), that brings product-related content from third-parties onto Amazon to help customers research and discover products they might be interested in• Approve or reject articles after full quality inspection• Handle the day-to-day volume of assigned tasks and ensure that the given deadlines are met in accordance with quality standards• Constantly deliver results on productivity and quality parameters, besides additional tasks and duties• Mentor new hires, help them gain initial knowledge and guide them through day-to-day tasks and responsibilities• Keep track of day-to-day work by updating trackers to reflect the work done• Comply at all times with standards and regulations to encourage safe and efficient company operations• Dive deep to resolve and complete the task at hand in accordance with the established guidelines and policies• Responsible for Spanish moderation – POC for Spanish marketplaces (Spain and Mexico)• Work closely with stakeholders to ensure that their expectations are being met and surpassed• Prepare monthly performance reports for the Spanish marketplace • Translate text projects, including legal documents, and SOPs from English to Spanish and vice versa• Analyse data and identify new trends/patterns• Prepare analysis docs as and when requested by the business team for the Spanish marketplace• Deliver on ad hoc tasks and projects on a timely basis• Suggest process improvements to enhance the customer experience • Help business team with data in case of any escalation/appeal

Education

• St. Stephen's College, Delhi

  Advanced Diploma, Spanish Language

  2018 — 2019

• Delhi University

  Bachelor's degree, English Language and Literature, General

  2015 — 2018

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Operations Management

  2021 — 2023

• St. Stephen's College, Delhi

  Certificate, Spanish Language

  2016 — 2017

• St. Stephen's College, Delhi

  Diploma, Spanish Language

  2017 — 2018