Vaisakh G
System Administrator @Macob It Solutions
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WORK HISTORY
System Administrator @Macob It Solutions
Responsible for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.• Responsible for ensuring that the customer relationship is managed through proactive customer communications by providing quick response and guaranteeing that the customer\'s queries are solved and estimated response times are communicated upfront.• Escalate issues appropriately and log customer calls appropriately. Remain knowledgeable of client performance requirements, product line and service offerings.• Maintain awareness of and comply with all client support policies.• Achieve specified performance goals by providing high-quality technical support for customers, developers and prospects through email, phone interactions, chats, desktop sharing.• Virtualization (Hyper V) – Configuration & Management• Maintaining the computer networks of all types of organizations, providing technical support and ensuring thewhole company runs smoothly.• Managed Active directory configuration and user administration• Testing new technology and possibly training junior staff.• Diagnose, troubleshoot and upgrade workstations and servers.• Basic knowledge of standard protocols such as SMTP, DNS,FTP, SSH, TCP/IP.• Some experience with LDAP servers or web servers. Providing User, Server, Network Security support• Performing Software installation & setup as well as troubleshooting.• Correcting Network administration (access rights management) & internet connectivity issues.• Managing the IT Infrastructure Hardware & Software inventory & licensing.
EDUCATION
Amrita School of Business - Coimbatore
Postgraduate Degree, Business Administration and Management, General
Cochin University of Science and Technology (CUSAT)
Bachelor of Technology - BTech, Computer Science
ABOUT VAISAKH G
A highly motivated solutions-oriented Information Technology IT Service engineer with expertise in answering inbound calls, web-cases, and web chats and assessing customer’s technical support needs and handle them accordingly by available documented procedures and available tools. Moreover, Installation and configuration of servers, Operating systems, Computer Hardware and Peripherals, Networking and Virtual machines.With over five years of hands-on experience in managing and supporting IT infrastructure. Proficient in network administration, system maintenance, and user support, with a strong focus on ensuring seamless and secure operations. Adept at troubleshooting hardware and software issues, implementing security protocols, and optimizing system performance. Proven ability to work collaboratively within a team and communicate effectively with both technical and non-technical stakeholders. Committed to continuous learning and staying current with emerging technologies to deliver innovative IT solutions
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