Vaigunth Chakrapani

About Vaigunth Chakrapani

In my new role as Delivery Lead, my focus is on building successful IT Service Delivery model for a Global Telecommunications provider. Striving towards success in building Service Excellence Initiatives and offering solutions driving Innovation through Automation and Hands-On experience on CMMi, ITIL processes.Sharpening leadership skills to be able to successfully coach, lead, manage, build high performance individuals/teams and thrive amidst challenging situations & try building good relationships with customers.Improving bid management capabilities to build competitive solutions to bids, provide techno-commercial Innovative solutions for IT requirements in Telecom area.

Experience

1. Global Director-digital Business Services

   HCLTech

   Jan 2025 — Present · Chennai, IN

Education

• University of Madras

  BSc., Computer Science

  1996 — 1999

• Bharathidasan University

  M.C.A, Computer Science

  1999 — 2002

• Pondicherry University

  M.Tech, Distributed Computing Systems

  2002 — 2004

Skills

• Warehouse Management
• Escalation
• Program Management
• Supply Chain Management
• Problem Management
• Pmp
• Business Development
• Customer Relationship Management (Crm)
• Software Project Management
• Crm
• Itil
• Service Delivery
• Global Delivery
• Team Building
• Management
• Project Management
• Business Process Improvement
• Service Management
• Proposal Writing
• Web Applications
• New Business Development
• Solution Architecture
• Continuous Improvement
• Pre-Sales
• Outsourcing
• Process Improvement
• IT Service Management
• Requirements Analysis
• Proposal Management
• Change Management
• Vendor Management