Vaidyanathan Rajagopalan
Seasoned Operations Director with an extensive 22-year tenure in US Retirement services, I bring a wealth of experience in compliance testing, form 5500, and retirement plan administration.
- Role
- Director of Operations at Ascensus
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vaidyanathan Rajagopalan
Directed operations for Ascensus\' annual plan administration, scaling the teamfrom 40 to 120 in Hyderabad and initiating operations in Chennai from scratch to100 associates.Oversaw transition of $42 million service revenue business to captive units inHyderabad and Chennai, demonstrating keen strategic planning and projectmanagement skills.Instituted a robust business continuity plan, ensuring seamless operation duringthe COVID-19 pandemic and contributing significantly to client satisfaction andtrust.Expertise in 401(k) plan administration, compliance testing, IRS reporting, and riskmanagement, focusing on the delivery of high-quality retirement services.Managed cross-functional teams and played a crucial role in implementing IBMBPM and STARS platform for TRS, showcasing a collaborative and innovativeapproach to operations.Proven ability to mentor and lead large teams, exemplified by the successfulhiring and integration of 500+ associates in an 18-month span.
Experience
Director of Operations
Jan 2022 — Present · Hyderabad, IN
Responsible for strategic oversight and leadership of the operations forannual plan administration, including process optimization, teamdevelopment, and quality assurance.Led the establishment of US retirement process in offshore locations,Hyderabad and Chennai, contributing to the development andmanagement of operations.Instrumental in the recruitment, training, and scaling of a specialized team for annual administration tasks, managing asignificant expansion in headcount.Jan 2022 - PresentPioneered the development and execution of a comprehensive quality framework for the annual admin process, leading toenhanced client satisfaction and NPS scores.Fostered collaboration across teams to introduce a new workflow model for annual admin, achieving a notable increase inefficiency and productivity.Implemented a VBA-powered Auto NIGO process, which significantly improved client response times and overall experience.Key figure in the consolidation of TPA organizations into the Futureplan process, streamlining operations and client servicing.Spearheaded initiatives to adopt and utilize technological solutions to enhance operational efficiency and reportingcapabilities.AchievementsTransitioned a $42 million service revenue business from onshore US to offshore units, handling end-to-end setup andscaling.Successfully grew the Hyderabad annual admin team from 40 to 120 professionals within a targeted timeframe.Established and expanded Chennai operations from ground up, building a 100-associate team dedicated to annual admintasks.Initiated and institutionalized a specialized training program for TPA plans, equipping new associates with the skills neededfor success.Developed a new quality framework, resulting in a significant improvement in client NPS scores.Devised and implemented a workflow model that enhanced reporting and tracking, leading to a 10% increase in operationalefficiency.
Education
Chakravarthy
Business/Commerce, General
1994 — 1999
Annamalai University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
Skills
- Project Management
- Operations Management
- Service Delivery
- People Management
- People Development
- Financial Services
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