Vaidya Harun
Front Desk Night Supervisor @Mainsail Lodging & Development
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WORK HISTORY
Front Desk Night Supervisor @Mainsail Lodging & Development
US
Led a team of front desk agents, ensuring seamless guest service and achieving a 95% customer satisfaction rating.Coached and guided staff, improving check-in efficiency by 20% and reducing guest complaints.Managed night audit processes, overseeing 100+ daily transactions, ensuring accurate billing, and reconciling accounts.Processed financial reports, tracking 10K+ in daily revenue, reducing discrepancies by 15% through meticulous reconciliation.Conducted regular security patrols, enhancing guest safety and reducing incident reports by 30%.Optimized front desk workflows, cutting average check-in time by 15% and improving operational efficiency.
ABOUT VAIDYA HARUN
Results-driven hospitality specialist with 6+ years of experience in front desk…
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