Vaidya Harun

Hospitality Specialist | Front Desk & Housekeeping Manager | Guest Satisfaction & Operations Expert

Role
Front Desk Night Supervisor at Mainsail Lodging & Development
Location
Hollywood, FL, US
LinkedIn followers
500 followers

About Vaidya Harun

Results-driven hospitality specialist with 6+ years of experience in front desk…

Experience

  1. Front Desk Night Supervisor

    Mainsail Lodging & Development

    Dec 2024 — Present · US

    Led a team of front desk agents, ensuring seamless guest service and achieving a 95% customer satisfaction rating.Coached and guided staff, improving check-in efficiency by 20% and reducing guest complaints.Managed night audit processes, overseeing 100+ daily transactions, ensuring accurate billing, and reconciling accounts.Processed financial reports, tracking 10K+ in daily revenue, reducing discrepancies by 15% through meticulous reconciliation.Conducted regular security patrols, enhancing guest safety and reducing incident reports by 30%.Optimized front desk workflows, cutting average check-in time by 15% and improving operational efficiency.

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Vaidya Harun — Front Desk Night Supervisor at Mainsail Lodging & Development in Hollywood, FL, US | Unifers