Vaidehi Naik
Trusted Solution Partner ServiceNow | HRSD, ESM, ITSM/ITOM | Product & Process Transformation | ITIL Expert | Enterprise Solutions at Scale
- Role
- Servicenow Solution - Ep at JPMorganChase
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
About Vaidehi Naik
Strategic and results-driven technology partner with 15+ years of experience delivering enterprise-scale ServiceNow and ITSM/ITOM transformations across global financial institutions. Proven track record in aligning business and technology strategies, designing scalable solutions, and leading cross-functional teams through full product lifecycle management.Expertise in HR Service Delivery (HRSD), Enterprise Service Management (ESM), Incident/Problem/Change Management, and ServiceNow platform strategy. Passionate about improving operational efficiency, reducing risk, and driving measurable impact through innovative technology solutions.Certifications: ServiceNow CSA, ITSM Implementation Specialist | ITIL Foundation v2/v3 | ITIL Intermediate – Operational Support & Analysis
Experience
Servicenow Solution - Ep
Oct 2023 — Present · Jersey City, NJ, US
Education
University of Mumbai
Bachelor of Science - BS
University of Calgary
Post-Graduate Diploma
Skills
- Team Management
- Ola
- Infrastructure
- Service Level Management
- Managed Services
- IT Outsourcing
- IT Service Management
- Relationship Management
- Global Service Management
- Change Management
- Release Management
- Outsourcing
- Servers
- Itil
- Process Improvement
- Disaster Recovery
- Data Center
- Problem Management
- IT Strategy
- Itsm
- Production Support
- Vendor Management
- Incident Management
- Major Incident Management
- Servicenow
- Itil Certified
- IT Operations
- IT Management
- Sharepoint
- Service Improvement
- Application Support Management
- IT Service Delivery
- Business Continuity Planning
- Project Delivery
- Process Management
- Information Technology
- Service Delivery
- Technical Support
- Configuration Management
- Business Continuity
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