Vaibhaw Gupta

About Vaibhaw Gupta

With over 13+ years of extensive IT experience, I have edged my skills in Architect, Development, Support & Maintenance, and Design of applications across various industries, including Insurance, Manufacturing, Healthcare, Inventory Management, Telecom, and Science. My expertise lies in Salesforce, where I have successfully implemented CRM solutions with a deep understanding of diverse business domains.Key Areas of Expertise:Salesforce Proficient : Proficient in Salesforce Clouds, including Sales Cloud, Service Cloud, NPSP, Experience Cloud, Pardot, Salesforce Marketing Cloud (SFMC), and Data Cloud. Experienced in handling complex CRM implementations, with a strong focus on Marketing (B2B & B2C), Sales, NPSP, Service Cloud, Order Management, CPQ, and Data backup on AWS Redshift.I have worked on Salesforce Data Cloud environments, integrating multiple data sources such as CRM, SFMC, Interaction Studio, Ingestion API, and Web SDK. My experience spans across managing Data Streams, Data Model, Calculated Insights and Segmentation strategies and Worked in configuring Data Actions and Activation Targets to enable dynamic, real-time actions. Salesforce Marketing Cloud: Specialized in Automation, Journey Builder, API integrations, and Cloud Pages, providing end-to-end solutions for robust marketing strategies.Salesforce Experience Cloud: Developed and managed sophisticated user experiences, leveraging the power of Salesforce Experience Cloud for enhanced customer and partner engagement.Technical Proficiency: Demonstrated ability in developing Visualforce Pages, Custom Controllers/Components, Custom Objects, Reports, Dashboards, Tabs, Lightning Web Components (LWC), Aura components.Declarative & Programmatic Development: Skilled in leveraging declarative tools like APEX, Visualforce, SOQL/SOSL and SF Declarative. Siebel Expertise: Extensive experience in Siebel EAI for seamless enterprise application integration, along with proficiency in Siebel Configuration, eScript, UCM, Workflows, and Administration. Applied skills across diverse industries including Telecom, Public Sector, and Insurance.Marketing Platforms: Extensive experience as a Developer and Consultant for Pardot, Eloqua, and ABM Marketing with Demandbase. BigMarker, Formstack, and Qualtrics.FSL - Working on End to End FSL Setup and configurationIntegration Expertise: Strong background in Salesforce Integrations usin REST APIs and data flow across enterprise systems.Client Management: Experienced in handling as CRM Consultant, leading teams to success in various projects.

Experience

1. System Engineer

   Tata Consultancy Services

   Jul 2012 — Present · Mumbai, IN

Education

• Lakshmi Narain College of Technology, Kalchuri Nagar, Raisen Road, Post Klua, Bhopal-462021

  B.E., Information Technology

  2008 — 2012

• Symbiosis Institute of Business Management, Pune

  PGDBA - Post Graduate Diploma in Business Administration, Customer Relationship Management

  2020 — 2022

• Government High School - India

  Science

  1997 — 2008

Skills

• Software Development Life Cycle (Sdlc)
• Siebel
• Unix Shell Scripting
• Requirements Analysis
• Salesforce.com
• Web Services
• Siebel Open UI
• C++
• Siebel Eai
• Siebel Bip
• Salesforce.com Implementation
• Inventory Management
• Siebel Configuration
• Siebel Admin
• Microsoft Office
• Operating Systems
• Siebel Eim
• Siebel Administrator
• Requirements Gathering
• Integration
• Pl/Sql
• Salesforce.com Development
• Siebel 7.x
• Telecommunications