Vaibhav Shukla

About Vaibhav Shukla

Operations and supply chain professional with 12+ years of experience across large-scale e-commerce, warehouse, and fulfillment operations at Zepto, Myntra, and Flipkart• Delivered 1.9M orders during Big Fashion Festival and 1.75M+ orders during End of Reason Sale events while managing 65–70% newly hired manpower during peak operations• Achieved highest-ever pick-and-pack volume of 144k units in a single shift and consistently maintained 99.9%+ order fulfillment cut-off compliance• Led end-to-end warehouse operations including inbound, outbound, inventory management, dispatch planning, and logistics coordination in high-volume environments• Drove inventory and layout optimization projects, increasing inventory utilization from 49L to 92L units (+88%) and improving warehouse space utilization by 15%• Implemented Lean Six Sigma, Kaizen, and automation initiatives, delivering ₹27L annual savings through productivity optimization• Pioneered flash manpower models across outbound operations, enabling agile peak and non-peak planning and delivering ₹45–50L annual cost savings• Strong experience in WMS and ERP systems, data analysis, FIFO/FEFO inventory control, S & OP alignment, and cross-functional stakeholder managementCore Competencies:Warehouse Operations | Fulfillment Management | Inventory Planning | WMS/ERP | S & OP | Dispatch Planning | Logistics Coordination | Process Automation | Lean & Kaizen | Cost Optimization

Experience

1. Operations Manager

   Amenify

   Aug 2025 — Present · Gurugram, IN

   Owned end-to-end e-commerce operations including order validation, shipping, returns, refunds• Managed high-volume US customer orders with strict control on order success rate, cancellations, refunds TAT, delivery SLAs• Led chargeback and dispute management, reducing revenue leakage through improved documentation, root cause analysis, and process controls• Worked closely with tech teams to improve OMS workflows, reduce manual interventions, and introduce automation across order processing and exception handling• Built and maintained SOPs for e-commerce operations, ensuring consistency, compliance, and scalability during peak volumes and sales events• Acted as escalation owner for high-impact customer and financial issues, ensuring timely resolution and minimal customer dissatisfaction• Drove fraud and risk controls across Amazon gift card usage, order validation, and payment flows to minimize abuse and operational losses• Oversee addition of new items to increase our range

Education

• Indian Institute of Management Visakhapatnam

  Executive Program, Digital Supply Chain Management

• St. Peter's Institute of Higher Education and Research, Chennai

  Bachelor of Engineering (B.E.), Computer Science

  2008 — 2012

• National High School

  Higher Secondary, Science

  2006 — 2008