Vaibhav Shukla
Business Leader | Customer Success & Revenue Strategy | Scaling Startups to Enterprise Platforms | SaaS | Startup-to-Growth Specialist | 🔆Top Educational Leadership Voice
- Role
- Head of Customer Success at byteXL
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vaibhav Shukla
I lead initiatives to drive adoption, renewals, and expansion for an AI enabled SaaS-based learning and skilling platform across 50+ universities and colleges across India. Collaborating with teams, I focus on delivering outcomes that enhance institutional competitiveness, improve learner employability, and expand byteXL’s footprint across engineering campuses nationwide while ensuring commercial continuity and business performance. Having led customer success and commercial growth at nationwide SaaS platforms such as LEAD School, I have consistently developed retention strategies, scalable success frameworks, and data-driven account strategies. My career is centered around advancing education technology, driving sustainable revenue and profit growth, and enabling organizations to achieve measurable success in high-growth environments.
Experience
Head of Customer Success
Sep 2023 — Present · Hyderabad, IN
Own enterprise customer portfolio outcomes across adoption, renewals, and expansion for a SaaS learning and skilling platform.I drive initiatives that strengthen institutional competitiveness, elevate learner employability, and expand ByteXL’s footprint across engineering campuses nationwide, while ensuring commercial continuity, PnL management and business performance.
Education
Indian Institute of Technology, Bombay
Master of Science - MS, Chemistry
Macquarie University
Chemistry
2006 — 2006
Singhania University
Bachelor of Education - BEd
Indian Institute of Management Ahmedabad
Certificate in School Leadership, Leadership in Changing School Environment
2014 — 2014
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