Vaibhav Sarpotdar

About Vaibhav Sarpotdar

Seasoned, revenue and profit-focused IT Delivery Leader with 27+ years of experience across Insurance, InsurTech, and Information Technology Services. Proven success in leading a 45M+ USD global delivery portfolio with 1500+ FTE, driving delivery-led growth and ensuring high customer satisfaction (CSAT) through predictable, high-quality execution. Strong background in P&L ownership, portfolio management, Agile and CI models, data-driven decision making. Recognized for building high-performance global teams, strengthening customer relationships, and leading complex digital transformation, core platform modernization, analytics programs.Associated with Birlasoft for 5 years, I have successfully achieved Operational and Delivery Excellence by successfully delivering complex Business Transformations, Product Implementations and harvesting successful Customer Relationships.@Birlasoft, I function as a Delivery & Operations Head for ‘Non-Americas Geography’, currently spearheading Delivery Led initiatives by influencing best practices and developing strategies to penetrate regional business.

Experience

1. Vertical Head - Delivery & Operations (India, Apac & me)

   Birlasoft

   Feb 2024 — Present · Mumbai, IN

   Led large-scale IT programs across the Middle East, India, and ASEAN with full P&L ownership, driving delivery-led revenue growth, margin optimization, stakeholder management, and operational excellence; improved delivery efficiency by 13% and customer satisfaction (CSAT) by 1.34 points- Drove delivery-led business growth by implementing regional go-to-market and best practices to expand market penetration and strengthen long-term strategic customer relationships- Successfully executed turnaround of high-risk and underperforming programs, converting them into profitable and stable engagements through effective delivery strategies, governance frameworks, and cross-functional leadership- Managed a 1,500+ FTE global delivery portfolio generating $45M+ annual revenue across Digital Transformation, MES, Infrastructure Support, and ERP services- Designed and implemented end-to-end delivery frameworks including Agile, CI/CD, risk management, and quality governance, improving delivery predictability and overall CSAT- Implemented cost optimization and margin protection strategies (utilization optimization, tail-end closure, zero-billed control), resulting in sustained profitability and margin improvement- Built and mentored high-performing delivery leadership teams, defined KPIs, and drove a culture of continuous improvement, operational excellence, and talent scalability- Leveraged deep global insurance domain expertise to advise clients on modernization, digital transformation, and data-driven decision-making initiatives.

Education

• Mumbai University

  Bachelor's Degree, Physics

  1996 — 1996

• Institute of Science

  Master of Science - MS, Solid State Electronics

• Mumbai University

  Master's Degree, Electronics

  1998 — 1998

• National Institute of Information Technology

  GNIIT, Computer Software Engineering

  1995 — 1995

Skills

• Business Process
• Management
• Project Planning
• Business Development
• IT Service Management
• Account Management
• Cross-Functional Team Leadership
• Vendor Management
• Software Project Management
• Integration
• Data Warehousing
• Program Management
• Business Intelligence
• Sdlc
• Leadership
• Enterprise Software
• IT Strategy
• Project Management