Vaibhav Mishra
Senior analyst at HCLTech || AZ-104 certified ,MS-102 certified ,Microsoft 365 Certified: Administrator Expert ll Microsoft 365 certified administrator Expert
- Role
- Senior Analyst at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Vaibhav Mishra
As a Service Desk Team Lead with 4.6 years of IT support experience, I bring a strong blend of technical expertise and leadership to ensure seamless IT operations. Over the past 4+ years, I’ve led a 15-member team supporting hybrid Windows and macOS environments — driving SLA excellence, reducing escalations, and elevating CSAT through proactive mentorship and process improvement.I’m Microsoft Certified in Microsoft 365 (MS-102), Azure Administration (AZ-102), Microsoft Teams (MS-700), and Modern Desktop Administrator (MD-102). My technical strengths span SCCM patch deployment, OS imaging, endpoint security, VPN troubleshooting, Citrix, VMware, JAMF, Active Directory, and VVIP/Executive Support on MacBook.What drives me most is ensuring people and technology connect seamlessly — from providing personalized executive support to guiding my team toward operational excellence. I believe great IT isn’t just about systems; it’s about empathy, communication, and accountability.Currently part of a global IT service environment, I’m passionate about process optimization, automation, and cultivating a culture of continuous improvement and learning within the IT support space.
Experience
Senior Analyst
Mar 2023 — Present · Lucknow, IN
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