Vaibhavi Shirsat
Problem Manager | ITIL® 4 Certified |SQL| Financial Services| Power BI Enthusiast | Transforming Root Cause Analysis into Visual Insights | L3 defect fixing | C# | ServiceNow |GenAI
- Role
- Senior Consultant at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vaibhavi Shirsat
As an experienced Problem Manager with over 8 years in IT insurance domain, I specialize in resolving recurring issues by combining deep root cause analysis, hands-on technical investigation, and cross-functional collaboration.Currently, I manage end-to-end problem workflows for a UK-based insurance client, directly reporting to the application owner. Reduced problem backlog from 200+ to just 23 by:Leading structured RCA Driving defect resolution with Scrum Masters & developersManaging post-closure problems with recurring incidents I actively work on:Code debugging in VB and C#SQL-based data analysis for RCA and incident correlationProduction data fixes with dev/L3 teamsCommunicating with product owners and application SMEs to drive CRsDirectly report to client Application Service Owner I also prepare and participate in client-facing WSR/MSR meetings, and am currently building Power BI dashboards to automate and visualize problem trends, RCA status, and reporting metrics. Tools & SkillsPower BI | DAX | SQL | VB | C#| ServiceNow | Excel | Jira | ITIL | RCA | Code Debugging | Data Fixes | Automation Current GoalTo transform my hands-on Problem Management experience into a data-driven role focused on automation, analytics, and actionable insights using Power BI, SQL, and application debugging.Let’s connect if you’re solving real-world IT problems with data — or if you need someone who blends technical depth with operational clarity. Open to connecting with BFSI leaders and recruiters for Problem Manager opportunities in Mumbai or with global banking clients.#PowerBI #ProblemManagement #IncidentManagement #ITIL#SQL
Experience
Senior Consultant
Oct 2025 — Present
Education
Atharva College Of Engineering
Bachelor of Engineering (B.E.), Electronics
2012 — 2016
Patkar College of Science ,Goregaon West
HSC, Science
2010 — 2012
St.Anne's high school,Borivali
High School
2010
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.