Vaibhav Gupta
Driving IT Innovation & Service Excellence MVP 2024. Passionate about transforming technology into business value while ensuring operational excellence and user satisfaction.
- Role
- Lead IT - Service Desk at Alcor Solutions, Inc.
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vaibhav Gupta
Driving IT Innovation & Service Excellence | 21 Years of Global IT Experience MCP |…
Experience
Lead IT - Service Desk
Jan 2024 — Present
Current Role: Lead IT Administrator | Global IT Service Desk & Asset ManagerKey Responsibilities:Overseeing global IT service desk operations, ensuring high-quality support for end-users across multiple regions.Managing IT asset lifecycle (procurement, deployment, compliance, decommissioning) while optimizing costs.Implementing cybersecurity best practices, including IAM, SSO, MFA, and compliance with security frameworks.Driving automation initiatives to improve IT efficiency and minimize manual efforts.Leading IT projects, collaborating with cross-functional teams to enhance infrastructure and user productivity.Providing technical leadership in cloud platforms (Azure, M365), endpoint security, and IT governance.Mentoring and guiding IT teams, ensuring continuous learning and professional growth.• Act as a point of escalation for complex technical issues, ensuring proper resolution and timely communication with stakeholders. • Conduct regular training sessions for service desk staff to keep them updated on new technologies and processes.
Education
Indian Institute of Management, Indore
PGCPM, Business Administration and Management, General
2008 — 2009
Indira Gandhi National Open University
Bachelor of Technology - BTech, Computer/Information Technology Administration and Management
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