Vaibhav Gosai
Product Support Analyst @Appcrafters
Signup · Get unlimited contacts
WORK HISTORY
Product Support Analyst @Appcrafters
Managing 30–40 weekly application support tickets in a SaaS environment, balancing customer support, issue investigation, and cross-functional coordination.• Investigating application behaviour by retracing user workflows, identifying root causes, and escalating validated defects to engineering teams.• Monitoring post-release system behaviour, validating implemented fixes, and supporting feature rollouts—contributing to a 15% reduction in recurring incidents.• Validating system outputs and reporting accuracy through backend data checks to ensure consistency between application workflows and stored records.
EDUCATION
Seneca Polytechnic
Postgraduate Degree, Information Technology Project Management
Seneca Polytechnic
Postgraduate Degree, Business Analytics
Navrachana University
Bachelor of Technology - BTech, Computer Science
ABOUT VAIBHAV GOSAI
Hi, I’m Vaibhav — a technology professional with experience across Quality Assurance, Product Support, and IT operations. I enjoy analyzing system behaviour, resolving application issues, and contributing to stable, reliable software experiences for users. In my current role, I investigate application-level issues, collaborate with engineering teams, and support release stability by reproducing defects and validating fixes. Earlier in my career, I worked in QA automation and IT support roles, where I developed strong foundations in manual testing, regression validation, troubleshooting, and structured documentation. My experience spans supporting development teams, improving workflows, and ensuring systems perform as expected in both testing and live environments. I’m passionate about continuous learning and process improvement, particularly in software quality, cloud platforms, and automation practices. I’m motivated by roles where I can contribute to product reliability, collaborate across teams, and grow within technology-driven organizations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.