Vaibhav Verma
Customer Success Manager | Apna
- Role
- Customer Success Manager at apna
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vaibhav Verma
Client-Centric CSM | Driving Net Revenue Retention & Business Growth at Apna As a…
Experience
Customer Success Manager
Feb 2025 — Present · Gurugram, IN
Driving Net Revenue Retention and Business Growth through Client-Centric Strategies- Net Revenue Retention (NRR) Ownership: Accountable for NRR across key organizational accounts, implementing client-focused retention strategies to maximize value and achieve revenue goals- Usage Analysis: Conduct monthly usage analysis, identify hiring patterns, and evaluate product performance against competitor platforms (Naukri, WorkIndia, Shine, Monster, etc.) to inform strategic recommendations. Manage intricate sales cycles, employ value-based selling methodologies, and successfully acquire and retain clients- Client-Centric Retention Strategy: Develop and execute tailored retention plans, focusing on understanding client needs (role, city, hiring volume) and recommending optimal Apna product solutions to ensure maximum ROI- Customized Training & Relationship Management: Client problem resolution through customized training modules, meetings/in-person visits to ensure ongoing client satisfaction and product adoption- Needs Analysis & Solution Architecting: Proactively identify and analyze client talent acquisition and branding requirements, and develop customized Apna solutions to address their specific needs- Upselling & Revenue Expansion: Drive revenue growth by effectively upselling Apna\'s online solutions (Jobs, DB, banners, new products) to corporate clients- Sales Cycle Management & Payment Collection: Ensuring timely payment collection and adherence to financial processes- Competitive Landscape Monitoring: We closely monitor competitor activities and provide insights to support the development of effective counterstrategies and maintain Apna\'s market position.
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