Vaibhav T S

CS&O Analyst at NatWest Group | RKMVC\'24 | SDCVV\'21

Role: Customer Service and Operations Analyst at NatWest Group
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

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About Vaibhav T S

Incoming PGPM Candidate at the Indian Institute of Management, Shillong (Class of…

Experience

Customer Service and Operations Analyst
NatWest Group
Aug 2024 — Present · Chennai, IN
Processed and analysed over 1,500 account opening requests monthly, conducting thorough fraud checks and ensuring full compliance with financial regulations. • Successfully mastered three distinctive account opening processes, improving workflow efficiency by 100%. • Maintained a 99.8% accuracy rate in account processing, minimizing discrepancies, reducing error rates and ensuring smooth operations. • Planned and coordinated team-building events to foster collaboration and enhance productivity. • Contributed to streamlining account verification processes by sharing insights and suggestions, improving team efficiency and reducing processing time by 15%.

Contact information

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•••••@natwestgroup.com
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Current company

NatWest Group

Banking · 44K employees

We’re the bank that turns possibilities into progress. We understand our customers, their worlds, and what matters to them. We help them see the opportunities and navigate a rapidly changing world. And we’re simplifying our business so that we can anticipate our customers’ needs and react to them quickly. Our business is UK centred and covers retail, commercial and private banking customers, with more offshore and further afield. Our services bring together our people’s incredible specialist knowledge with a sense of innovation, and carefully designed technology-driven journeys. As one of the leading supporters of UK business, we’re using enterprise as a force for change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove them. That includes learning and education, whether directed at young people or building financial confidence in adults. And by fostering a leading learning culture in our business, our people also prosper.

natwestgroup.com

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About Vaibhav T S

Experience

Customer Service and Operations Analyst

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