Vaibhav Shivhare
Agile Project Manager | Scrum Master | ServiceNow ITSM Consultant | Process Mapping | Bsiness Communication
- Role
- Consultant at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vaibhav Shivhare
Results-driven Agile Business Analyst with 8+ years of experience across IT services, business operations, and client support. Proven track record in Agile delivery, stakeholder communication, and ServiceNow platform usage. Skilled at managing cross-functional teams, streamlining processes, and driving customer satisfaction for global clients like PayPal, FedEx, and KLM Airlines.
Experience
Consultant
Oct 2020 — Present · Noida, IN
Education
Dr. A.P.J. Abdul Kalam Technical University
Master of Business Administration - MBA, Information Technology & HR
Indira Gandhi National Open University
Bachelor's degree, Science and Tourism
2011 — 2014
Skills
- Tourism
- Event Management
- Hospitality Industry
- Convention Services
- Hospitality
- Resorts
- Hotels
- Front Office
- Public Relations
- Management
- Team Building
- Restaurants
- Hospitality Management
- Negotiation
- Microsoft Office
- Rooms Division
- Banquets
- Customer Satisfaction
- Leisure
- Budgets
- Revenue Analysis
- Rooms Division Management
- Sales Management
- Food & Beverage
- Customer Service
- Hotel Management
- Micros
- Hotel Booking
- Pre-Opening
- Travel Management
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