Vaibhav Sabharwal

About Vaibhav Sabharwal

A customer-focused delivery leader with 19+ years driving large-scale IT projects & global service transformations.From expanding revenue margins by $5M annually at Dell through innovative delivery models, delivering $4M+ in annualised savings via APJC process transformations, to boosting efficiency by 15%+ across geographies, I thrive on building high-performing teams that deliver measurable business impact.My journey spans power, telecom, IT infrastructure, cloud, security, and professional services, leading mission-critical programs for Fortune 500 clients and national enterprises. At Haier Telecom, I forged customer partnerships that increased revenue margins by 30%, while at Max New York Life, I enabled ISO, BS7799, and COPC certifications, strengthening operational credibility.What I do best- Drive operational excellence across diverse regions- Build and mentor talented teams to exceed expectations- Transform service delivery to unlock growth and satisfactionHighlights include leading service delivery enhancements with innovative tools, shaping cloud infrastructure and security delivery models, and aligning engineering resources seamlessly with client priorities. As a strategic advisor in client QBRs, I’ve influenced key partnerships and ensured delivery translates to business impact.Recognised as a 4-time Tell Dell Rockstar and Gold Award recipient, I believe leadership is about a servant mindset, accountability, and trust, because success is only meaningful when it is shared.Let’s connect if you believe in turning strategic vision into operational reality.

Experience

1. Senior Director

   Dell Technologies

   Apr 2025 — Present

   Strategic Leadership & Transformation Spearhead DT Select accounts, APJC transformation programs, remote delivery initiatives, and Intake team operations to deliver high-impact deployment services aligned with strategic client outcomes. Set strategic direction for APJC operations, partnering with senior leadership to improve margin performance, drive customer satisfaction (CSAT/eSAT), and enhance program success. Led teams through change management initiatives, resulting in improved morale and productivity. Unified metrics across APJC geographies by galvanizing cross-functional teams around revenue, margin, & KPIs.Operational Excellence & Efficiency Achieved 25% residency uplift across China, India, & Southeast Asia through optimized strategies & cost control. Delivered 30% efficiency gain in Service Readiness Design (SRD), improving customer experience & resource utilization. Played a critical role in margin recovery in Japan & ANZ geographies, leading to a 10% improvement through strategies. Assumed RDC Lead role in FY25 Q3, improving revenue churn by 40%, cutting costs by $2M annually via partner optimization, and enhancing time-to-value by 20% YoY. Oversaw all aspects of financial management: revenue forecasting, budgeting, invoicing, pricing, scheduling, and partner spend analysis for programs exceeding $2M in value.

Education

• Indian Institute of Management Bangalore

  Executive Education Program, Organizational Leadership

• Arunachal University of Studies (AUS)

  MBA – Information Technology