Vaibhav Patil

About Vaibhav Patil

Dynamic professional with 2+ years in the BPO industry, excelling from Process Associate to Technical Support Engineer. I use my expertise in Power BI, Tableau, and SQL to drive data-driven decisions and boost efficiency. Passionate about tech and customer support, I have a strong track record of enhancing service delivery and client satisfaction. My unique blend of analytical skills and technical knowledge helps me thrive in fast-paced environments. When I\'m not working, I love online gaming, volleyball, cricket, and traveling, which fuels my drive for continuous learning and growth. As I advance, I\'m eager to tackle new challenges in the BPO industry. My goal is to blend my technical skills and managerial experience to lead innovative projects and deliver top-notch service outcomes.Skills: Power BI Tableau SQL Technical Support Data Analysis Process OptimizationInterests: Online Gaming Volleyball Cricket Traveling🤝 Connect with me to explore opportunities, share insights, or discuss the latest trends in the BPO industry. Let’s shape the future of customer support together!

Experience

1. Senior Technical Support Engineer

   Concentrix

   Sep 2024 — Present · Pune, IN

   As a Technical Support Engineer (Advisor II), I specialize in providing top-tier technical support, solving complex issues to ensure smooth operations and exceptional customer satisfaction. Key Responsibilities:Technical Troubleshooting: Diagnose and resolve hardware, software, and networking issues.Customer Support: Assist internal and external users with client products, delivering fast and efficient solutions.Escalation Management: Follow structured escalation paths for unresolved technical challenges, ensuring resolution.Problem Solving: Apply conceptual thinking to tackle unique and complex issues.Collaboration: 🤝 Support team members, contribute to problem resolution, and share best practices.KPI Adherence: Maintain top-notch service quality, consistently meeting contractual KPIs.Customer Engagement: Build rapport with customers through empathetic and professional communication.Accurate Documentation: Log interactions and solutions accurately in the CRM system. Core Competencies:Technical Proficiency: Expertise in troubleshooting hardware, software, and networking issues.Customer-Centric: Skilled at understanding and addressing customer needs effectively.Analytical Thinking: 🧠 Strong conceptual problem-solving for complex technical cases.Collaboration & Leadership: Supporting team success and mentoring peers to foster a collaborative environment.Detail-Oriented: Meticulous in documenting all cases accurately and thoroughly. Impact: Improved customer satisfaction by providing quick, effective solutions to technical issues. Played a key role in achieving KPIs and driving enhanced client performance. Tools & Technologies:Technical Tools: Advanced experience in using troubleshooting tools for hardware, software, and networking.CRM Systems: Proficient in case management and call tracking systems for seamless customer interaction logging.

Education

• Gokhale Edcuation Societys H.P.T.Arts & R.Y.K.Science College, Vidyanagar, Nashik 422005

  Bachelor of Engineering - BE, Civil Engineering

• Guru Gobind Singh Polytechnic College - India

  High School Diploma, Civil Engineering