Vaibhav Pandey
Senior Manager - Cloud and Infrasturcture Management @LTIMindtree
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WORK HISTORY
Senior Manager - Cloud and Infrasturcture Management @LTIMindtree
Manage Tech support teams including Engineers, SMEs, and Technical Leads; ensure optimal service delivery aligned with client standards.• Manage relationships with key stakeholders, including customers, and partners, to ensure alignment and address any issues or opportunities.• Oversee daily operations, process optimization, and incident management protocols to minimize downtime and improve resolution times.• Oversee staffing, workload distribution, and performance management across multiple shifts to ensure consistent delivery against operational KPIs and SLAs.• Collaborate with client and internal stakeholders to ensure high customer satisfaction.• Develop and track KPIs, produce analytical reports, and utilize data to inform strategic planning and performance improvement using advanced Excel (Pivot Tables, VLOOKUPs) and KQL (Kusto Query Language) for data extraction and performance analysis; delivered actionable insights to enhance operational efficiency.• Participate in client reviews via WBR, MBR and ad hoc meets to discuss KPI progress and go to green plan.• Manage client and customer escalations.• Ensure Business KPIs and performance goals are met every month.• Drive training, mentoring, and performance evaluation programs to build a high-performing, collaborative team.• Set departmental goals aligned with organizational objectives; allocate resources, and lead innovation initiatives.• Ensure compliance with internal policies and legal regulations; implement risk management strategies to maintain service continuity.
EDUCATION
Panjab University, Chandigarh
Bachelor of Science (B.Sc.), General
SKILLS
ABOUT VAIBHAV PANDEY
I\'m an Operations Manager with over 12 years of professional experience, including 8…
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