Vaibhav Nishanimath
Consumer Services - Social Senior Analyst - Social Media Analytics
- Role
- Analytics Advisory Senior Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vaibhav Nishanimath
Experienced Marketing Manager with a demonstrated history of working in the marketing and…
Experience
Analytics Advisory Senior Analyst
Feb 2021 — Present · Bengaluru, IN
Managing accounts for clients who have subscribed the Sprinklr Tool and catering to their needs on a daily basis. Weekly and adhoc meetings to assist them with the platform needs, walk throughs and conducting regular training sessions for the users. Also equipped with troubleshooting the platform issues faced by the clients· Optimized configuration for on-boarded Sprinklr clients, achieving sustained client success & enhancing platform utilization. Creating workflows, approval paths, listening, reporting dashboards and cater to various other requests on the platform · Identified and resolved platform gaps, resulting in improved functionality and alignment with client expectations · Provided training sessions and product feature updates to the clients on a regular basis. Assisted them with various simple and complex requests · Adapted platform to changing business needs, ensuring continuous relevancy and proactive solution implementation · Co-ordinating and effective handling of client accounts like Nestlé, The North Face, JC Penney, Macy\'s, NetApp Inc, Teradata Operations, Activision Blizzard King, Pandora Jewellery, Pearson Publications, Corteva and Ascension, Baxter, Shopko, SalonCentric, Vichy USA, Perform Better and Everything Track & Field · Collaborated with Sales and Success Teams, contributing to business growth through client insights and enhanced service deliver· Mentoring new members in the team about the platform, client interaction etiquettes and other important work related reporting hygiene
Education
CMS Business School
M.B.A (Marketing & HR)
2014 — 2016
Visvesvaraya Technological University
Bachelor's degree
Poorna Prajna Education Centre
10th Standard
1994 — 2004
Nagarjuna College Of Engineering and Technology
Bachelor of Engineering (B.E.)
Skills
- Data Profiling
- Email Marketing
- Channel Partners
- C
- Demographic Analysis
- Market Research
- Social Media Advertising
- Social Media Marketing
- Powerpoint
- Proofreading
- Marketing
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