Vaibhav Nigam
Jr Manager @Delhi International Airport Ltd
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WORK HISTORY
Jr Manager @Delhi International Airport Ltd
Delhi, IN
EDUCATION
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Business Administration and Management, General
United Public School
Intermediate, Business/Commerce, General
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Commerce - BCom, Business/Commerce, General
ABOUT VAIBHAV NIGAM
With over 07 years of comprehensive experience in Operations, Facilities Management, Audit, and Customer Service, I am passionate about enhancing the travel experience and ensuring seamless airport operations. Currently, as a Jr. Manager at GMR DIAL Terminal Operations, I lead a dedicated team of professionals at I.G.I. Airport, New Delhi, ensuring excellence in service delivery and operational efficiency.My expertise lies in:Operational Oversight: I monitor and manage airport facilities and infrastructure, ensuring smooth operations and effective emergency responses while adhering to stringent safety standards and SOPs.Team Leadership: I thrive in fast-paced environments, where I motivate and mentor my team to excel, fostering a culture of accountability and collaboration. My initiatives in staff training and development have led to numerous accolades and recognition for outstanding service.Customer-Centric Solutions: I am a strong advocate for customer service excellence, implementing innovative solutions such as the Self Service Baggage Drop (SSBD) and the Sunflower initiative to enhance passenger experience and streamline processes.Strategic Improvement: As a proactive change agent, I have spearheaded various Continuous Improvement Plans (CIP) and Bottom Line Improvement Plans (BLIP) that have successfully reduced costs and improved operational performance.Throughout my career, I have successfully navigated complex interactions with government agencies, airlines, and various stakeholders, ensuring compliance and collaboration to enhance service delivery. My commitment to quality and continuous improvement has been recognized through multiple awards, including Employee of the Month and the Service Legend Award for exceptional customer service.I am always eager to connect with fellow professionals and explore opportunities for collaboration in the fields of operations management and customer service. Let\'s connect and discuss how we can work together to create exceptional experiences!
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