Vaibhav L.
Driving Net Revenue Retention & Expansion for Enterprise B2B SaaS | Customer Growth, Retention, Strategic Accounts
- Role
- Vice President of Customer Success at Wiser Solutions, Inc.
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Vaibhav L.
I help Enterprise B2B SaaS companies drive retention, Net Revenue Retention (NRR), and expansion by leading customer success organizations focused on value realization across the post-sale customer lifecycle.I partner closely with Product, Engineering, Sales, and Professional Services to ensure customers adopt complex, data-driven platforms and translate analytics into measurable business outcomes.I’ve served as Executive Sponsor for strategic enterprise accounts across North America and globally, handling escalations, mitigating risk, and ensuring long-term customer growth.
Experience
Vice President of Customer Success
Jan 2025 — Present · Los Angeles, CA, US
Owned the post-sale customer lifecycle for North America enterprise B2B SaaS customers, accountable for GRR, NRR, retention, and expansionServed as Executive Sponsor for strategic accounts, driving adoption, value realization, and long-term growth across complex, data-driven platformsPartnered cross-functionally with Sales, Product, Engineering, and Professional Services to improve customer health, mitigate risk, and resolve high-impact escalationsLed and scaled a high-performing Customer Success Management organization operating in a fast-paced, high-growth SaaS environment
Education
Carnegie Mellon University - Tepper School of Business
Master of Business Administration (MBA), Finance, Strategy, Entrepreurship, and Organizational Behavior
2014 — 2016
University of Pittsburgh
Bachelor of Engineering (B.Eng.), Computer Engineering
2000 — 2004
University of Pittsburgh
Master of Science (M.S.), Electrical and Electronics Engineering
2004 — 2006
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