Vaibhav Kaushik

Process Associate @IGT Solutions

Gurugram, IN

Answering incoming calls, emails, and chat inquiries from US-based guests regarding reservations, hotel services, amenities, and general information.* Providing accurate and up-to-date information about hotel policies, procedures, and local attractions.* Assisting guests with booking modifications, cancellations, and special requests.* Handling guest complaints and concerns with empathy and professionalism, aiming for first-call resolution whenever possible.* Escalating complex issues to senior support staff or relevant departments.