Vaibhav Jha
Senior Program Manager - Amazon
- Role
- Senior Program Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vaibhav Jha
MBA from IIM Bangalore and Six sigma certified analytics professional with diverse experience in Program Management, Customer experience management, business analytics and supply chain analytics.Currently, I am working with Customer experience team of Amazon India as Program Manager where my job is to identify and eliminate defects in the entire customer order life cycle journey so as to improve overall buying experience for our customers.
Experience
Senior Program Manager
Oct 2021 — Present · Bengaluru, IN
Partnering with Last Mile Operations team of Amazon India to improve customer experience and reduce defects in the Amazon Last Mile network• Program Managed 13 projects in 2022 which improved Delivery Associate (DA) performance, Delivery Associate experience, Amazon Last Mile performance, customer experience and lowered Delivery related contacts rate from 0.92% in 2021 to 0.89% in 2022 leading to $0.45 Million savings• Partnered with Product Managers to launch 5 product solutions in 2022 delivering $0.12 Million in savings which enabled Buyer DA chat feature and improved Delayed delivery experience for customers• Collaborated with last Mile team to launch Unattended/Do not disturb delivery in India in 2022 which has generated net savings of INR4.5 Million for India business
Education
National Institute of Technology Surat
Bachelor of Technology (B.Tech.), Production engineering
2006 — 2010
Indian Institute of Management Bangalore
Master of Business Administration (MBA)
2013 — 2015
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