Vaibhav Jain
Program Manager @Infosys
Signup · Get unlimited contacts
WORK HISTORY
Program Manager @Infosys
Mumbai, IN
Currently, I am leading the big transformation engagement to consolidate all of the client’s existing CRM application modules (Sales, Service, Marketing) to their oneCRM vision• Working along with the client to define their Target Operating Model for oneCRM covering Purpose (customer 360-degree view, & centralized data) & Managing Global/Local requirements efficiently covering modules, entities, integrations, channels, processes etc.• Priority-wise, have looked into stabilizing all their different existing applications by minimizing operational issues• All the new enhancements are thoroughly analyzed with business, followed by solutioning, before accepting them as part of the new development• Also, assisting them to be AI-ready, across key business areas like customer service, field operations, account management etc. as part of their AI objectives.
EDUCATION
St. Paul H.S.S
HSC, PCM
Christ University, Bangalore
M.B.A, Marketing
PGDM, 2008 Christ College
MBA, Marketing
IPS Academy,Indore
B.E., Electronics and Communication
ABOUT VAIBHAV JAIN
Digital Transformation Consultant with 17+ years of global experience to analyze & assist clients for a seamless customer and user experience, while managing cost and mitigating risks. Key experience- Driving transformation engagements, client relationships, revenue handlings- Strategizing cloud offerings for global clients- Expertise in Sales, Customer Service & Field Service- Key industries exposure includes Telecom, Utilities, Insurance, PSU/Council- Leading diversified teams with varied skillsets across locations
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.