Vaibhav Gupta

Freight Coordinator @eShipper

Brampton, ON, CA

Streamline LTL/FTL/Intermodal shipments resulting in a 15% reduction in pickups and delivery delays. Preparing and certain that the shipment documentation is complete and accurate.• Analyze and process booking information from customers to identify and verify service requirements. Involve the use of ITS dispatch and BluJay (e2Open) industry’s top-notch software.• Coordinate carrier bookings, following throughout the duration of the order and communicating with the customers at every stage. Enhancing strong relationships with the carriers.• Mitigate additional/accessorial charges and assist with maintaining the accuracy of carrier information. Resolved escalated issues promptly, maintaining a 91% customer satisfaction rating.• Regularly liaising with the IT team to suggest operational changes and discuss the glitches.• Assisting and coordinating with the Product Managers and Operations Manager to set up and edit the SOPs per the clients’ and Operational requirements.• Reviewing carriers’ performance at regular intervals and discussing the shortcomings (SLAs, delays, claims, etc.) and the measures to improve results in meetings with the partner carriers’ management.• Liaising with the Warehouse to check on the customers’ inventory and fulfillment status for the general freight and e-commerce orders.