Vaibhav Gupta
Global IT Support Specialist | Team Management | Office 365 Administration | IT Infrastructure | ITILv4 | Incident Management | Microsoft Certified AZ 104 | MD 102 (Microsoft Intune) | MS 102
- Role
- IT Support Specialist at Sago
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vaibhav Gupta
I am an IT industry insider and seasoned leader, focused on problem solving and goals achieving, Addressing the Most Complex Situations With the Most Potent “fuel” in the World, Hard, Smart, and, Collaborative Work (Teamwork is the Key to Success!) My background includes:• Innovative thinking and a track record of successful IT leadership.• Expertise in managing multiple IT projects with a focus on team well-being and project efficiency.• Proven ability to lead international remote teams (US, UK, Canada, Germany, Australia, Spain & Poland).• Strong skills in SLAs improvement, risk management, incident and problem resolution, and change management.• AZ -104, MS - 102 & MD-102 certified.CORE COMPETENCIES IT Service Desk/Operation Management IT Project Management Vendor management Process Improvement IT Risk Management ITIL - IT Service Management (ITSM) IT Process and policies Service standards, C-SAT, SLA and KPI
Experience
IT Support Specialist
Oct 2025 — Present · Gurugram, IN
Education
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)
Intermediate
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)
High School Diploma
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bsc. It, Computer/Information Technology Administration and Management
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