Vaibhav Grover

About Vaibhav Grover

I am a senior BFS transformation and client engagement leader with over 20 years of experience driving large-scale transformation across Banking, Financial Services, and FinTech ecosystems globally.I partner with C-suite and business leaders to translate strategy into measurable business outcomes- aligning technology, operations, risk, and customer experience to deliver sustainable growth. My experience spans global markets including the Americas, UK, Europe, Australia, APAC and Africa, leading complex outsourcing, digital transformation, and consulting engagements.• Extensive experience across banking sub-verticals: Retail Banking, Cards, Payments, Lending, FinTech, and Financial Crime & Compliance• Led end-to-end BFS outsourcing and transformation programs covering contact center, back office, disputes, fraud operations, payments, lending operations, and core banking implementation• Trusted advisor to executive stakeholders on cost optimization, automation strategy, regulatory alignment, and CX transformation• Strong techno-functional depth across Agentic AI, Gen AI, Machine Learning, Automation, Core Banking Platforms, and Advanced Analytics• Proven ability to build and scale high-performance global teams while strengthening governance, risk management, and operational resilience

Experience

1. Head- Global Bfs Offerings & Capability Lead Solution Architect

   Sutherland

   Jul 2025 — Present · Gurgaon, IN

   Define and drive the offering strategy and capability roadmap for the BFS vertical, enabling growth across core banking, lending, payments, cards, capital markets, FCC and fintech segments•Lead the design and execution of market-differentiated offerings across Banking & Financial Services, aligning with evolving client needs and industry trends•Develop strategic partnerships with technology providers, fintechs, and platform companies to co-create joint solutions and accelerate go-to-market success•Collaborate closely with internal practices such as Digital, AI/ML, Automation, and Platforms to integrate innovation into BFS offerings•Identify and prioritize capability development areas to strengthen domain depth, technology integration, and delivery readiness•Act as a strategic advisor to global sales and delivery teams, enabling differentiated client conversations through solution innovation and industry insight•Lead and manage end-to-end solutions for key client pursuits including RFX responses, proactive proposals, and consultative solution design•Work closely with industry analysts, sourcing advisors, and influencers specializing in BFS

Education

• All India Management Association

  PGDM

• University College Of Business Studies, H P University

  Bachelor of Business Administration (B.B.A.)

• Kendriya Vidyalaya

  10+2

• SPJIMR SP Jain Institute of Management & Research

  Executive certification in AI & ML

Skills

• Banking
• Risk Management
• Team Management
• Kyc
• Branch Banking
• Core Banking
• Business Analysis
• Credit
• Commercial Banking
• Leadership
• Management
• Team Building
• Cross Selling
• Credit Analysis
• Vendor Management
• Credit Risk
• Retail Banking
• Internal Audit
• Leading Diverse Teams
• Business Relationship Management
• Banking Consultancy
• Mis
• Operations Management
• Relationship Management