Vaibhav Gaikwad

Customer Quality Engineer @Motherson Group

Pune, IN

Handle OEM complaints & warranty closures for Toyota, Tata, Maruti Suzuki, Volkswagen (SAVW).• Represent company in customer quality audits & forums, presenting RCA, CAPA, and 8D closures.• Partnered with R&D teams to conduct PCBA-level failure analysis of lighting systems (tail lamps, headlamps) and jointly developed design/process changes to ensure permanent customers-approved solutions.• Developed structured warranty tracking system for Tata Motors, reducing closure cycle time by 20%.• Mentored junior engineers in 8D reporting, RCA methods, and customer complaint handling.• Communicated with suppliers during customer complaints investigations where child parts were involved, driving correcting actions and follow-ups until closure.• Proactively drive cross-functional alignment (R&D, Production, QA) to ensure customer escalations are resolved at system level, not just part level.

Maharashtra Institute of Technology Aurangabad

Bachelor of Technology - BTech, Electrical Engineering

Government Polytechnic Aurangabad

Diploma of Education, ELectrical Engineering