Vaibhav B.

Executive Officer @Department for Work and Pensions (DWP)

City Of Bristol, GB

Delivered claimant support with a user-focused and empathetic approach, actively listening and tailoring guidance to individual circumstances. This contributed to 27% of caseloads moving into vocational employment within 13 weeks of engagement.Applied an analytical and solution-focused approach to problem solving by assessing circumstances, identifying challenges, and developing personalised action plans that addressed barriers to employment.Designed and implemented a Microsoft Forms–based data collection system to capture claimant job preferences, skills, and training needs. Integrated this with internal systems and APIs to align claimant demand with available training and job opportunities.Conducted data analysis in Excel and Power BI, producing dashboards to identify trends in claimant needs, sectoral demand, and course effectiveness.Collaborated with internal and external stakeholders through monthly meetings and workshops, presenting data insights to inform strategic decisions on which courses and sectors to prioritise.Produced and presented reports and dashboards to senior leadership, influencing decisions on resource allocation and shaping future employment support strategies.Built strong interpersonal relationships with stakeholders to promote sustainable employment pathways, ensuring aligned coordination across teams.

Liverpool John Moores University

MSc in Electrical Power and Control Engineering (with placement year)

M.G.M's Jawaharlal Nehru College of Engineering

Bachelor of Technology - BTech, Electrical and Electronics Engineering