Vaibhav Battase
Associate | Customer and Technical support | Data Analyst | Engineer MET Bhujbal Knowledge City Institute of Engineering
- Role
- Associate at Tech Mahindra
- Location
- Nashik, IN
- LinkedIn followers
- 500 followers
About Vaibhav Battase
Hi, I am Vaibhav Battase, Dedicated and detail-oriented professional with 1 year of…
Experience
Associate
Jan 2024 — Present · Pune, IN
Handled high volumes of inbound customer queries through email and live chat with a focus on first-contact resolution and customer satisfaction.• Delivered prompt, professional, and personalized responses adhering to quality standards and service level agreements (SLAs)• Resolved product/service-related concerns by effectively and coordinating with internal teams• Maintained detailed and accurate records of customer interactions using CRM and ticketing systems• Achieved individual KPIs including Average Response Time, Customer Satisfaction Score (CSAT), and First Response Rate• Maintained Exceltrackersfor daily process counts and ensured SLA-based task closure.• Collaborated with team leads and quality analysts to identify process improvement opportunities and ensure continuous performance enhancement• Worked with SCRM and Remedy to log and manage back-office service requests.• Ensured compliance with company standards and documentation guidelines.
Education
Mumbai Educational Trust, MET League of Colleges
Master of Computer Applications - MCA
D.D.B. Junior College,Nashik
12th
Savitribai Phule Pune University
B.SC.
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