Vaibhav Badlawala
Academic & Campus Technology Services @University of Bridgeport
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WORK HISTORY
Academic & Campus Technology Services @University of Bridgeport
US
Summary: Provide primary front-line technical support and customer service at the University of Bridgeport Information Technology (IT) Department.Key Responsibilities:First-Level Support: Address and resolve common technical inquiries, problems, and questions from students, faculty, and staff, including issues with Wi-Fi connectivity, account access (passwords/logins), email, and basic software applications.Customer Service: Offer excellent, professional, and courteous customer service, acting as the first point of contact for all IT-related queries.Triage and Referral: Accurately assess the nature of complex or specialized issues and escalate or route them to the appropriate IT specialists or other university departments.
EDUCATION
Veer Narmad South Gujarat University (VNSGU), Surat
Bachelor of Computer Application
University of Bridgeport
Master of Science in Computer Science
ABOUT VAIBHAV BADLAWALA
I earned a Bachelor\'s degree in Computer Applications (BCA) with a GPA of 8.68 on a 10-point scale. Actively participated in volunteering activities, assisting students with software installation and resolving complex exam-related problems. Passionate about teaching and effectively explaining concepts.I have enrolled in a Python bootcamp in 2025 to enhance my programming skills and prepare for a future career in software development. Alongside the course, I have created and uploaded several Python projects to my GitHub repository, showcasing my ability to apply concepts to real-world solutions.A skilled Android application developer with experience in Java and cross-platform development using Flutter. Proficient in debugging and algorithm comprehension, with strong problem-solving abilities. Six months of professional experience in a company specializing in Java-based Android development, providing practical industry exposure. I got an AWS certification to expand my expertise in cloud services.
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