Vaibhav Agarwal

Product Manager | Certified Scrum Master | Business Growth Consultant | Salesforce CRM Sales Cloud Professional

Role
Product Manager at Delhivery
Location
Lucknow, UP, IN
LinkedIn followers
500 followers
Supply Chain & LogisticsView LinkedIn profile

About Vaibhav Agarwal

Summary - A business professional having hands-on experience in Project Management and Marketing Analytics on virtual and physical platforms with good communication skills that can turn numbers in favor.

Experience

  1. Product Manager

    Delhivery

    Mar 2025 — Present · Gurugram, IN

    Leading AI-Driven Growth Initiatives - • Launched Salesforce AgentForce AI bot for lead enrichment and conversion, driving a 5% uplift in new business starts.• Implemented AI-powered call analysis bot, boosting sales productivity by 10% and reducing ticket volume by 20%.• Built BD Atlas, a Tableau-based sales intelligence dashboard that significantly improved BD efficiency and revenue visibility.• Automated the pre-sales journey for SME clients using AI voice bots.• Enabled automated sales meeting bookings for D2C clients through AI chatbots across LinkedIn and email.Roles-• Lead and mentor a cross-functional team of Salesforce developers and business analysts to deliver scalable product enhancements.• Drive Agile ceremonies including sprint planning, daily stand-ups, and retrospectives, ensuring strong alignment between business stakeholders and delivery teams.• Own Salesforce platform governance including development roadmap, user hierarchy, data privacy, budget planning, and third-party product procurement & integrations.• Partner with senior leadership to analyze multi-segment business challenges and translate them into high-impact Salesforce and AI-driven solutions.• Conduct business and performance analysis to evaluate KAM productivity and incentive effectiveness using Spreadsheets, SQL, and SOQL, enabling data-backed growth decisions.

Education

  • Jaipuria Institute of Management

    Postgraduate Degree, Marketing and Operations

  • MICA | The School of Ideas

    Postgraduate Certificate in Digital Marketing and Communication, Digital Marketing (Specialization- Marketing Analytics)

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Vaibhav Agarwal — Product Manager at Delhivery in Lucknow, UP, IN | Unifers